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Seminar
Description
The Collections
Management Best Practices - Late Stage and Recovery Seminar, hosted
by PIC Solutions, is a one-day seminar providing delegates with a
comprehensive understanding of the concepts and practical
implementation of best practice collections management in the late
stage delinquent accounts arena. The newly updated courseware
includes suggestions and recommendations relating to the
implementation of adjustments to policies and procedures required by
the National Credit Act.
This seminar is practically focused and international best practice
concepts are reinforced using real case studies and easy to
understand exercises. This approach, combined with highly
experienced presenters, ensures that delegates return to their work
environments with a clear understanding of the concepts and
practical implications of best practice late stage collections.
Furthermore, the lively debate and interaction between delegates and
presenters guarantee an enjoyable yet valuable learning experience.
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Seminar Contents
Leading
experts in the collections management arena will cover the following
topics in this intensive one-day seminar:
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Risk management and credit scoring concepts and terminology.
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Late stage collections - segmentation, policies, best practices and a case
study.
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Best practice department structure for late stage and recoveries
areas.
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Calculating the most profitable point of handover.
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Recoveries - policies, best practices and a case study.
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Late stage delinquent strategy actions and threat escalation.
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Key Benefits
This seminar will empower you to:
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Develop late stage collections strategies based on best practice
principles.
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Determine the best type, tone and timing of collections actions
to support your newly developed collections strategies.
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Establish the best possible sort order for your late stage
collections queues focusing on each account's balance
recoverable.
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Define the cost most cost-effective point of handover to
external agencies.
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Why Should you attend this Seminar?
Is your company geared
to address these ever increasing challenges facing credit grantors?
Are you aware of the best practice methodologies that can be
implemented to improve your collections' revenue while limiting
costs? Or are you treating your late stage delinquent accounts as an
afterthought rather than as complementary yet different to early
stage collections? Have you considered the impact of the National
Credit Act on your collections operational areas and policies? This
seminar provides the answers to these and other critical credit risk
questions.
Who is this seminar aimed at?
Everyone involved with
the recovery of outstanding arrears within your organisation.
Previous seminars have been attended by the following consumer
credit professionals:
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Risk Managers
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Risk Analysts
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Collections Managers
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Collections Supervisors
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Credit Managers
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Finance Managers
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Operations Managers
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The
South African Credit Environment
In South Africa, the
ratio of household debt to disposable income has grown to a record
height of 73%, as at December 2006. Credit growth is likely to
remain strong ahead of the implementation of the National Credit Act
which is aimed at curbing irresponsible lending.
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Pre-requisites
The seminar assumes some familiarity with scoring, collections and
the credit industry.
The recommended prerequisite for delegates with no prior exposure to
scoring is the Introduction to Scoring Seminar.
Materials
All attendees receive
the Collections Management Best Practices - Late Stage Seminar
binder. A Certificate is awarded to all delegates that complete the
seminar. |
