|
Seminar
Description
The Collections
Operations Best Practices Seminar, hosted by PIC Solutions, is a
two-day seminar providing delegates with a comprehensive
understanding of the concepts and practical implementation of best
practice operational collections management.
This seminar is practically focused and international best practice
concepts are reinforced using practical case studies and exercises.
This approach, combined with highly experienced presenters, ensures
that delegates return to their work environments with a clear
understanding of the concepts and practical implications of best
practice operational management for early stage collections.
Furthermore, the lively debate and interaction between delegates and
presenters guarantee an enjoyable yet valuable learning experience.
|
|
Seminar Contents
Leading
experts in the collections management arena will cover the following
topics in this intensive two-day seminar:
-
Effective team structures and shift patterns
-
Collector performance management.
-
Capacity planning
-
The impact of systems, diallers and processes on your
collections environment
-
Operational negation and the impact it can have on your
collections strategy
|
|
|
Key Benefits
This seminar will empower you to:
-
Create an optimal team structure and shift roster based on best
practice principles.
-
Create an effective capacity plan and understand the impact of
seasonality.
-
Understand the system and process requirements necessary for a
successful collections department.
-
Use the most effective dialling methods and calculate optimal
dialling times.
-
Define operational reporting requirements, including time of day
analysis.
|
|
|
Why Should you attend this Seminar?
How do you ensure your
operational management of collections is correctly aligned with your
collections strategy and technology? What operations method-ologies
can be implemented to improve your collections revenue while
limiting costs? When are the best times to call your customers and
which contact numbers to call should you use to increase
effectiveness? How should your collections resources be deployed to
ensure optimal impact and efficiency? How should your collections
department plan for capacity, and operational contingency? What is
the impact of operational negation on your collections strategy?
This seminar will enable you to solve these and other critical
credit risk issues.
Who is this seminar aimed at?
This seminar is aimed
primarily at the early stages of collections. Previous seminars have
been attended by the following consumer credit professionals:
-
Risk Managers
-
Risk Analysts
-
Collections Managers
-
Collections Supervisors
-
Collection Team leaders
-
Credit Managers
-
Operations Managers
|
|
The
South African Credit Environment
In South Africa,
the ratio of household debt to disposable income has grown to a
record height of 73%, as at December 2006.
Credit growth is
likely to remain strong ahead of the implementation of the National
Credit Act which is aimed at curbing irresponsible lending.
|
|
|
Pre-requisites
The seminar assumes some familiarity with collections and the credit
industry.
The recommended prerequisite for delegates with no prior exposure to
scoring is the Collections Best Practices - Early Stage Seminar.
Materials
All
attendees
receive the Collections Operations Best Practices Seminar binder. A
Certificate is awarded to all delegates that complete the seminar. |
