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Seminar
Description
The Collections
Outsource Management Best Practices Seminar, hosted by PIC
Solutions, is a two-day seminar providing delegates with a
comprehensive understanding of the concepts and practical
implementation of collections outsourcing. The newly developed
courseware includes suggestions and recommendations relating to the
implementation of adjustments to policies and procedures required by
the National Credit Act.
This seminar is practically focused and international best practice
concepts are reinforced using real case studies and easy to
understand exercises. This approach, combined with highly
experienced presenters, ensures that delegates return to their work
environments with a clear understanding of the concepts and
practical implications of best practice collections outsource
management. Furthermore, the lively debate and interaction between
delegates and presenters guarantee an enjoyable yet valuable
learning experience.
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Seminar Contents
Leading
experts in the collections management arena will cover the following
topics in this intensive two-day seminar:
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The reasons for outsourcing and the functions to outsource.
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Determining the optimal point of handover to external agencies
and the types of accounts to outsource.
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How to use multiple agencies and when to move accounts between
external agencies.
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How to outsource and the operational requirements.
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Auditing of and reporting on external agencies.
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Considerations when selling debt.
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Best and worst outsourcing case studies.
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Key Benefits
This seminar will empower you to:
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Develop collections outsourcing strategies based on best
practice principles.
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Determine the optimal point of handover to external agencies.
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Establish the best procedures for managing multiple external
collections agencies simultaneously.
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Define a clear set of measures for comparing agencies and
understand how agencies collect outstanding debt.
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Why Should you attend this Seminar?
What are the best
practice methodologies that can be implemented to improve your
collections' revenue while limiting costs? What is your cost of debt
collection vs. the revenue recovered? How do you calculate the
optimal point at which debt should be handed over to external
agencies? How do you manage and evaluate multiple agencies to
maximize returns? What are the operational requirements and
considerations for outsourcing? This seminar enables you to solve
these and other critical credit risk questions.
Who is this seminar aimed at?
Everyone involved with
the recovery of outstanding arrears within your organisation.
Previous seminars have been attended by the following consumer
credit professionals:
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Risk Managers
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Risk Analysts
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Collections Managers
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Collections Supervisors
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Credit Managers
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Finance Managers
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Operations Managers
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The
South African Credit Environment
In South Africa,
the ratio of household debt to disposable income has grown to a
record height of 73%, as at December 2006.
Credit growth is
likely to remain strong ahead of the implementation of the National
Credit Act which is aimed at curbing irresponsible lending.
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Pre-requisites
The seminar assumes some familiarity with the collections and the
credit industry.
Materials
All attendees receive
the Collections Outsource Management Best Practices Seminar binder.
A Certificate is awarded to all delegates that complete the seminar. |
