|
Seminar
Description
The Performance Management Best Practices Seminar, hosted by PIC
Solutions, is a one-day seminar providing delegates with a
comprehensive understanding of the concepts and practical
implementation of best practice performance management in all
departments of a consumer credit granting organisation.
This seminar is practically focused and international best practice
concepts are reinforced. This approach, combined with highly
experienced presenters, ensures that delegates return to their work
environments with a clear understanding of the concepts and
practical implications of best practice collections performance
management. Furthermore, the lively debate and interaction between
delegates and presenters guarantee an enjoyable yet valuable
learning experience.
|
|
Seminar Contents
Leading experts in the performance management arena will cover the
following topics in this intensive one-day seminar:
-
Key requirements for implementing a best practices performance
management programme.
-
Performance management systems functionality.
-
Setting Key Performance Indicators.
-
Establishing best practice Quality Assurance.
-
Implementing collector incentive schemes.
-
Call centre productivity improvement techniques.
-
Ongoing performance and productivity measurements.
|
|
|
Key Benefits
This seminar will empower you to:
-
Evaluate your existing performance management process by
comparing it to best of breed performance management programmes.
-
Understand the complexity and requirements that should be
included in a leading edge performance management process.
-
Improve your call centre’s productivity by using proven
techniques.
|
|
|
Why Should you attend this Seminar?
What are the key performance
indicators in your organisation? What are the techniques that can be
deployed to improve your call centre’s productivity? How do you set
up your organisation’s collections performance management programme
to ensure ongoing results? This seminar provides the answers to
these and other critical collections performance management
questions.
Who is this seminar aimed at?
Everyone who is responsible for and affected by the collections
performance management programme within your organisation. Previous
seminars have been attended by the following credit professionals:
-
Risk Managers
-
Risk Analysts
-
Collections Managers
-
Collections Supervisors
-
Credit Managers
-
Credit Systems Managers
-
Marketing Managers
-
Marketing Analysts
-
Operations Managers
-
Training Managers
|
|
The South African Credit Environment
In
South Africa, the ratio of household debt to disposable income has
grown to a record height of 73%, as at December 2006. Credit growth
is likely to remain strong ahead of the implementation of the
National Credit Act which is aimed at curbing irresponsible lending.
This industry growth will further increase the already critical
reliance on credit systems to ensure the continuing success of all
companies offering credit.
In Credit, leading-edge technology is one of the key drivers
ensuring efficiency and optimal results. It is important that your
ICT systems are synchronised with and support your credit
strategies and the overall goals of your credit department in order
to assure a consistent, successful approach.
|
|
|
Pre-requisites
The seminar assumes some familiarity with the consumer collections
industry.
Materials
All attendees receive
the Performance Management Best Practices binder. In addition, a
Credit Academy Certificate is awarded to all delegates that complete
the seminar. |
